Site Reliability Lead

As a Lead, you will support production activities to sustain our platforms & tools, troubleshoot, develop, maintain and document technical solutions related to production infrastructure. This position requires hands-on technical work as well as good analytical and leadership skills. As a Lead, you will work with the team and management to produce and update proper procedures for the SRE, train SRE engineers, and act as the first level of contact for leadership escalations.

Required skills

  • Experience in advanced support of web/internet applications as NOC/SOC/SRE engineer;
  • Understanding of Business KPIs;
  • Comfortable briefing and reporting to senior executives and clients;
  • Familiar with Cloud (i.e. AWS, Google) network architectures and the world of the Internet;
  • Previous experience with Logging, Monitoring and Management systems (e.g. AWS CloudWatch, Google StackDriver, SignalFX, DataDog, ELK);
  • Experience with SQL (preferably Google BigQuery);
  • Good analytical and technical troubleshooting skills;
  • High English proficiency (verbal and written);
  • Previous managerial experience.

Responsibilities

  • Monitor and maintain production infrastructure in order to maximize uptime;
  • Handle follow-ups and retrospective for production related incidents and tasks;
  • Recruit, mentor and train SREs;
  • Regular pro-active review and tuning of monitoring systems based on business needs and production incidents;
  • Regular review and updating of operational delivery processes for the SRE Team;
  • Act as 1st and 2nd tier infrastructure and application support;
  • Gathering information from different sources and then cross-referencing it in order to attain a resolution to production incidents;
  • Work in cooperation with different teams such as: Product, R&D, DevOps and Support teams to escalate, troubleshoot and resolve complex issues;
  • Ensure proper documentation is provided for all supported SRE activities and standards;
  • Conduct Proof Of Concepts for new SRE tools and technologies.

We Offer

  • Competitive salary with yearly performance reviews;
  • Comfortable, centrally-located office with sport and recreation areas, bus shuttle to subway stations;
  • Vacation: 20 business days, unlimited sick leaves;
  • Flexible work schedule;
  • Kitchen with healthy snacks;
  • Medical insurance, gym and swimming pool;
  • Corporate events (Happy hours on Fridays, team buildings, and parties);
  • Corporate gifts for birthdays and work anniversaries;
  • Education expenses coverage, English classes, Corporate trainings;
  • Relocation assistance for nonlocal candidates;
  • Bicycle/Car parking.