Technical Support Engineer

We are looking for a Technical Support Engineer to join our company to work on an interesting project with customers from Europe and USA. You will be part of our team, not a one-project-member.

It's a team which is focus is to support the production environment and work with cross teams in biz, data and development units.


  • Technical Support - E2E ownership on Technical -Support tickets - Investigate, Find and Solve Root Cause
  • Required a person with self confident and which over time we can rely on him to lead incidents and communicate it to business users
  • 24/7 Production Sites & Application Monitoring - R&D focal point overseeing production systems monitoring and Health Check status
  • Required good verbal and written English to be able to present issues and reports to end users in a clear and professional way


  • 1-3 years experience in Tier 2-3 technical support roles
  • Extensive knowledge of SQL scripting (Mysql)
  • English fluency
  • Passion for support and helping others
  • Proven record of working in a highly pressured multi-tasking environment and working independently

Will be a plus

  • Knowledge of RedShift, Mysql,Athena, MongoDB
  • Knowledge in web: HTML, CSS,JS etc


  • Great location: separate rooms working space in the city center of Dnipro
  • Welcoming atmosphere: team of dedicated and respectful colleagues + free hugs from our HR every morning
  • Market-rate salary with twice a year review
  • Paid vacation and sick leaves, remote working days
  • English classes, tech training and conferences participation
  • Compensation for sports/medicine
  • Free coffee, tea, milk, fruits and sweets every day in the office


  • Dnipro